Terms and conditions of service.
Effective Date: [01/11/2024]
These Terms and Conditions constitute a legally binding agreement between Colette Sepeche (referred to as “we,” “our,” or “us”) and any person or entity (referred to as “you” or “Customer”) who accesses or uses www.colettesepeche.com. By placing an order, you agree to these Terms and Conditions.
1. Order Acceptance
Upon placing an order on our website, you will receive an email confirming that your order has been received. This confirmation does not constitute acceptance of the order, as we reserve the right to verify your order and may, at our discretion, refuse or cancel any order for reasons including, but not limited to, product unavailability or payment issues.
2. Product Information and Availability
We make every effort to ensure accurate descriptions, images, and pricing of products on our website. However, we do not warrant that these descriptions or images are error-free, and minor variations in color and appearance may occur.
3. Pricing and Payment
All prices listed on our website are in EUR and include applicable VAT. Payment is required at the time of order placement, and we accept payment methods listed once you input the shipping address. Prices are subject to change without notice, but once an order is confirmed, the price will remain as stated at checkout.
4. Shipping and Delivery
We dispatch orders within 3 workdays and provide estimated delivery times depending on your location. Delivery times are estimates only and are not guaranteed. In cases of unexpected delays, we will notify you at the earliest opportunity. For more information on shipping, please see our Shipping Policy.
5. Returns and Refunds
In accordance with EU consumer law, you have the right to cancel your order within 14 days of receiving your items. All items must be returned in their original condition and packaging to qualify for a refund. Shipping costs for returns are borne by the customer unless otherwise specified. For detailed return procedures, please refer to our Returns Policy.
6. Limitation of Liability
Our liability for any claim relating to the sale of products is limited to the purchase price of the product in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
7. Governing Law
These Terms and Conditions are governed by the laws of in the EU. Any disputes arising from these Terms shall be resolved in the courts of the EU.
For any inquiries regarding these Terms, please contact us at info@colettesepeche.com via e-mail message.
Shipping and Delivery Policy
Effective Date: [01/11/2024]
We strive to deliver orders in a timely and efficient manner. This Shipping and Delivery Policy provides information on shipping methods, costs, and delivery times.
1. Shipping Methods and Costs
Shipping options and costs are calculated at checkout based on your location and selected delivery method. Standard and expedited shipping options may be available within your region.
2. Delivery Timeframe
Our typical order processing time is a maximum of three business days, after which orders are shipped. Delivery times vary based on destination and shipping method. Estimated delivery times are provided at checkout but are not guaranteed.
3. Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe, please contact us at info@colettesepeche.com via e-mail message. We are not responsible for delays caused by customs processing, weather, or other factors outside our control.
4. Customs, Duties, and Taxes
International shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
For any inquiries regarding shipping, please contact us at info@colettesepeche.com via e-mail message.
Returns and Refund Policy
Effective Date: [01/11/2024]
At Colette Sepeche, customer satisfaction is our priority. This Returns and Refund Policy explains your right to cancel an order and the conditions under which returns are accepted.
1. Right to Cancel
You have the right to cancel your order within 14 days of receiving it, as provided by EU consumer protection laws. Items must be unused, in original packaging, and returned to us within 14 days of your cancellation request.
2. Return Process
To initiate a return, please contact us at info@colettesepeche.com via e-mail message. with your order details. Approved returns should be sent to address detailed by us in the reply message. Return shipping costs are borne by the customer unless otherwise agreed.
3. Refund Process
Once we receive and inspect the returned items, we will process your refund within 14 days. Original shipping fees are non-refundable.
4. Exceptions
Sale items, personalized products and goods not in their original state and packaging may not qualify for returns.
Cookie Policy
Effective Date: [01/11/2024]
Colette Sepeche uses cookies to improve your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small files that websites place on your device to store information about your visit. They are used to enhance site functionality, track usage, and provide personalized content.
2. Types of Cookies We Use
We use the following categories of cookies: (a) Essential Cookies: Required for the operation of our website. (b) Analytics Cookies: Collect data on site usage to help us improve functionality. (c) Marketing Cookies: Allow us to deliver targeted advertising.
3. Managing Cookies
You may adjust cookie preferences through your browser settings or our cookie consent banner.
For questions, please contact us at info@colettesepeche.com via e-mail message.
Accessibility Statement
Effective Date: [01/11/2024]
Colette Sepeche is committed to making it’s websiteaccessible to all users, including those with disabilities. We aim to adhere to accessibility guidelines set out in the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure that our website is accessible and usable for as wide an audience as possible.
Accessibility Features Our website includes a range of features designed to improve accessibility, including screen reader compatibility, keyboard navigation, and color contrast settings.
Continuous Improvement We are dedicated to continuous improvement and regularly review our website’s accessibility to ensure ongoing compliance with current standards.
Contact Information for Accessibility Concerns If you experience any difficulty accessing content on our site or wish to provide feedback, please contact us at info@colettesepeche.com via e-mail message. We welcome your suggestions on ways to make our website more accessible.
Marketing Consent and Social Media Policy
Effective Date: [01/11/2024]
This Marketing Consent and Social Media Policy explains how Colette Sepeche may use your information for marketing purposes and outlines our use of social media platforms to communicate with customers.
1. Marketing Communications
By subscribing to our newsletter or providing your consent at checkout, you authorize us to send you promotional messages, including but not limited to updates on new products, special offers, and company news. You may withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us at info@colettesepeche.com via e-mail message.
2. Use of Data for Marketing Purposes
We may use your personal data, such as email address and purchase history, to tailor our communications and provide relevant offers. Marketing activities are conducted in compliance with applicable EU data protection laws.
3. Social Media Engagement
We use social media platforms (such as Instagram and Facebook) to connect with customers and provide information about our products and promotions. By interacting with us on these platforms, you agree to the terms of service of the respective social media platform.
4. Third-Party Sharing
We may use third-party services, such as email marketing providers, to facilitate our marketing communications. These providers are contractually obligated to safeguard your information.
If you have any questions about our marketing practices or wish to withdraw your consent, please contact us at info@colettesepeche.com via e-mail message.